QuickBooks, the top accounting software, is preferred by millions across the globe. The impeccable features/tools of the application make it the forerunner. However, nobody likes dealing with daunting errors, especially when you are using QuickBooks. QuickBooks Update Error 15217 and QuickBooks Desktop Error 15214 are two such errors that affect the seamless working of the application. Both the error codes belong to the 15xxx error series that is associated with the downloading and installing of the latest QuickBooks updates. The new updates make your software more compatible and fix the bugs that come with the previous version. Since the update error hinders your work and makes your financial data more insecure, it is necessary to resolve the issue first. Read this blog completely, in case you are too annoyed by this error. This post will provide you with the proper insights into update errors, why you encounter them, and the effective troubleshooting methods.
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A Brief Description of QuickBooks Update Errors
Updating the QuickBooks is necessary as every new update contains tremendous features/functionalities. However, while updating the application, there is a possibility of encountering QuickBooks Desktop Error 15214 and QuickBooks Desktop Error 15217. QuickBooks update errors can occur at any time during the download and installation of new updates in your system. There are multiple reasons behind the occurrence of these errors, such as incorrect configuration of Microsoft Internet Explorer and failed verification of digital signature.
Whenever an update error occurs, a warning message will appear on the user screen, saying, “The payroll update was not completed successfully. Sorry for the inconvenience.”
Possible Reasons for Facing QuickBooks Error Code 15217 and QuickBooks Error Code 15214
As we all know that knowing the real cause behind the QuickBooks error will help you in fixing the error easily. Let us know the different reasons behind getting QuickBooks Error Code 15214 and QuickBooks Error Code 15217.
- Some components of the Windows registry are damaged.
- The most common reason behind this update error is the bad internet connection.
- QuickBooks has not been installed properly in your system.
- The restrictive settings of Windows firewall or antivirus do not allow the installation of the latest QuickBooks updates.
- Internet Explorer is not configured properly.
- The digital signature is damaged/corrupted.
- You have accidentally deleted the essential QuickBooks files.
- The Microsoft .Net Framework, C++, or MSXML got damaged.
- QuickBooks file service copy is inactive.
Preventive Tips to be Performed Before Resolving QuickBooks Error Code 15217 and QuickBooks Error Code 15214
Prevention is always better than cure. Before, knowing the troubleshooting methods, let us first have a look at the preventive measures that needs to be considered.
- Make sure Internet Explorer and QuickBooks are updated to the latest release.
- Create a back-up of the important data files.
Steps to Performed for Creating The Back-Up
Creating a back-up of the company file will help you overcome the situation if anything goes wrong while troubleshooting the error. Back-up of the company file will ensure the safety of your data. The steps that will guide you in creating the backup of the company file:
- Open QuickBooks software and click on the file menu option at the top.
- After that, choose the “Create Back Up Company” option from the available list.
- Thereafter, pick the “local back-up” option and select the location where you wish to save the company file.
- Press the OK button to save the back-up. Once the back-up is finished, you will have a copy of the data file.
It will mitigate the risk of data loss while implementing the troubleshooting solutions for QuickBooks update errors.
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Effective Methods to Troubleshoot QuickBooks payroll error 15217 and QuickBooks payroll error 15214
Now, you have the proper insights into QuickBooks update errors. It is the best time to learn the various troubleshooting techniques for QuickBooks payroll error 15217 and QuickBooks payroll error 15214. Let us explore the different solutions to the update error.
Solution 1: Install the digital signature
For security reasons, Intuit has made it compulsory to have a copy of the digital signature on the hard drive. The damaged or missing copy will result in the update error. Before installing the digital certificate, make sure you have a stable internet connection and that you have downloaded the certificate from the digital certificate service provider. Now, follow the steps below to install a fresh copy of the digital signature.
- First and foremost, open the following path: C:\Program Files(x86)\Intuit\QuickBooks. Here, in the QuickBooks folder, look for the QBW32.exe file.
- Now, right-click on the file and choose the properties option from the drop-down list.
- Ahead, select Intuit Inc. on the digital signature tab, followed by picking the details.
- Further, click on the View Certificate and tap on the Install Certificate option within the certificate window.
- Follow the instructions displayed on the screen and press the Next button.
- Press the Finish button when the installation is over.
- Lastly, restart your system and check if the issue has been resolved or not.
Solution 2: Enable the File Copy Service
The main reason behind the QuickBooks payroll error 15214 and QuickBooks payroll error 15217 is the disabled FCS. You must enable the file copy service to resolve the issue with the help of below-mentioned steps.
- To begin with, open the control panel of your system and choose the services option.
- In the services window, scroll down to locate the file copy service (FCS) option.
- Ahead, right-click on the FCS to choose the properties option.
- Now, in the properties window, change the startup type from disabled to manual.
- Lastly, press the Apply button, followed by pressing the OK button to save the changes made.
Solution 3: Update QuickBooks to its Latest Release
If you are using the older version of QuickBooks, then, there are chances to face QuickBooks update error s such as QuickBooks Desktop Error 15214, QuickBooks error 15217. The best way to overcome these errors is to install the latest updates in your system with the help of below-mentioned steps.
- Firstly, you need to sign in to the QuickBooks application as an admin.
- Then, click on the Help menu and choose the “Update QuickBooks Desktop” option.
- Further, in the update window, select the updates that you wish to install and click on the Get Updates button.
- Once the updates are downloaded to your system, you need to install them.
- An instructional window will appear on your screen, asking “Do You wish to Install QuickBooks Updates” when you re-open QuickBooks.
- Press the Yes button to install the updates in your system and reboot the system at the end.
Solution 4: Add QuickBooks as the trusted website
Sometimes, Windows firewalls/ antivirus settings consider QuickBooks a threat to your system and
restrict QuickBooks from installing the latest updates. You need to add QuickBooks as a trusted website to overcome this issue. Take help from the below-mentioned steps to add QuickBooks as a trusted website:
- Open the Internet Explorer and click on the gear button available at the extreme top right corner.
- You have to choose the tools option followed by picking the Internet options.
- In the internet options window, click on the security tab and pick the trusted website options.
- Further, press the Sites button and add https://*.intuit.com as the trusted website.
- After adding the website, close the window by pressing the close button.
- Lastly, open QuickBooks and try to install the updates again in your system.
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Solution 5: Perform a clean installation of QuickBooks
You have tried all the possible methods, but the QuickBooks error 15214 and QuickBooks error 15217 persist. Then, you can opt for the clean installation of QuickBooks. This method involves a number of steps, which are explained below.
Step 1: Uninstall QuickBooks
- Open the control panel of your system and pick the programs and Features option.
- Here, look for the QuickBooks folder and right-click on it.
- Choose to uninstall QuickBooks and press the OK button to uninstall the program.
Step 2: Delete QuickBooks Folder
- After uninstalling the QuickBooks application, you need to delete the QuickBooks folder.
- Usually, the QuickBooks folder is located under the Programs folder in the C drive of your system.
- Once you have found the QuickBooks folder, right-click on it to choose the delete option.
Step 3: Eliminate the Entries from Registry
Use the Registry Cleaner tool to eliminate all QuickBooks-related entries.
Step 4: Reinstall QuickBooks Desktop
- After performing the above steps, you need to reinstall the QuickBooks application again.
- You can either use the QuickBooks desktop installation CD or download the application from the Intuit official website.
- Double-click on the QuickBooks.exe (set up file) file to initiate the installation, irrespective of the method you opt for.
- Follow the on-screen prompts and agree with the terms and conditions.
- Choose the installation type and follow the remaining instructions.
- You need to activate the application once it is installed in your system.
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Crux of the Blog
Fixing the update errors, such as QuickBooks Error 15217 and 15214, is an easy process. All you need to do is implement the step-by-step solution properly. Hopefully, this blog will help you remove the error easily. However, if the error persists, you can call our experts to get their immediate assistance over the issue.
