Delays or cancellations of flights could be very disappointing at times. They can result in missed calls, missed flights, loss of luggage, and other inconveniences, such as having to pay for an extra flight ticket. Luckily, the European Union has put in place legislation that safeguards air passengers and also offers compensation for every disruption. Here are some things you should know about international flight delay compensation and EU air passenger rights.
Flight Delay Compensation
Flight delays may be measured by their time length and disruption level. However, in international flights, compensation can be more involved due to the differences in the norms of departure and arrival in different countries. Moreover, the rules regarding layovers or connecting flights may vary for each segment of the trip.
When flying from or arriving at an airport in the EU, you are protected by EU Regulation 261/2004. This regulation guarantees payments for flight delays beyond a given limit and offers requisite support in case of long hours of delay. Understanding these regulations is crucial to ensure you receive the cancelled flight compensation EU you are entitled to.
EU Regulation 261/2004
EU Regulation 261/2004 is limited to all passengers, including children, who are flying to, from or via an EU member state or Iceland, Norway or Switzerland on a European airline. This regulation provides cover in scenarios of flight delay or cancellation or in cases where the passenger is not allowed to board the flight. Furthermore, it protects against accidents or loss, destruction or damage of baggage. This legislation also provides specific rights for persons with disabilities or reduced mobility.
Compensation for Delayed Flights
In accordance with Regulation (EU) 261/2014, if your flight was delayed for at least 3 hours, you are eligible for compensation. The money depends on the journey distance:
- €250 for flights within 1,500 km.
- €400 for journeys ranging between 1,500 and 3500 km.
- €600 for long flights, defined as over 3,500 kilometres, with a minimum delay of four hours (€300 for delays of between three and four hours).
Compensation for Cancelled Flights
If your flight has been cancelled, you can ask for a refund or an alternative flight. The compensation amounts are similar to the delayed flight, subject to the notification time and the length of the delayed replacement flight.
Rights to Assistance
During long delays, the airline must provide you with:
- Meals and refreshments.
- Two free phone calls, electronic mail or fax.
- Transportation to the airport in case they require an overnight stay and lodging.
These rights are, regardless of the nature of the delay, to provide care to the passenger as they wait for their flight.
Claiming Compensation
To seek compensation, contact the airline service provider. If you are still experiencing problems, you can appeal to the national enforcement authorities in a given country. Save all your flight details, tickets, and receipts for any money spent as a result of delayed or cancelled flights.
Denied Boarding
If you have been denied boarding because of overbooking, you have the same rights as passengers who have experienced a delay or cancellation of the flight. In addition, the airline has to provide you with another flight or reimburse you the full amount of money. Furthermore, you have the right to be provided with meals, snacks, and beverages in sufficient quantities, as well as accommodation if necessary.
Special Considerations for Disabilities
Current legislation of the European Union has special provisions relating to the transport of persons with disabilities or limited mobility. Specifically, airlines must provide help at no additional cost since these passengers should be able to travel without complications. This includes helping the passengers to board the plane, disembarking from the plane, and transferring from one flight to another.
How to Prepare?
For this reason, always ensure that you read the terms and conditions of the airline of your choice before booking. Be aware of the EU air passenger rights. It is advisable to have a photocopy of your flight itinerary and some emergency contact numbers on you at all times.
When your flight has been delayed or cancelled, be sure to take note of every detail. For evidence, collect pictures of the airport displays with the delay information, save all receipts and write down any conversations with the airline representatives. This evidence will come in handy when asking for compensation.
Extraordinary Circumstances
Airlines are not required to pay compensation if they can prove that the delay or cancellation was due to extraordinary circumstances. These situations occur despite the airline taking all reasonable measures to avoid the disruption.
Examples of extraordinary circumstances include:
- Volcanic eruptions blocking air traffic.
- Heavy snowfall.
- Storms.
- Cyclones.
- Earthquakes.
- Acts of terrorism.
While these scenarios undeniably justify flight cancellations, some reasons cited by airlines can be debatable. It’s important to critically assess the airline’s explanation for the delay or cancellation to determine if you are entitled to compensation.
Conclusion:
Understanding your rights under EU Regulation 261/2004 ensures you are prepared to handle flight delays and cancellations. By knowing the compensation rules and how to claim it, you can navigate these disruptions with confidence and ensure a smoother travel experience. Remember, being informed is your best tool for securing the international flight delay compensation you deserve.